zentiquecrest Return & Refund Policy

Last Updated: July 16, 2026

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Overview

At zentiquecrest, your satisfaction guides everything we do. We take pride in the freshness of our grocery selections and the lasting quality of our kitchenware, and we want every order to meet your expectations. Should a purchase fall short, our return and refund process is designed to be straightforward, honest, and fair from start to finish.

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Return Window

• Non-Perishable Grocery & Kitchenware: These items may be returned within 30 days of the delivery date. To qualify, merchandise must be unused, unopened, and in its original resalable condition, with all original tags attached and the original packaging completely intact.
• Perishable Items: For reasons of food safety, quality control, and public health regulations, perishable goods — including fresh produce, dairy, frozen items, prepared foods, and short-shelf-life products — cannot be sent back to us. If a perishable item reaches you damaged, spoiled, expired, or otherwise compromised in transit, you qualify for an immediate full refund or a free replacement (clear photo evidence must be submitted within 48 hours of delivery).

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Non-Returnable Items

The items listed below cannot be returned under any circumstances:

• Merchandise marked "Final Sale" at checkout;
• Goods that have been opened, used, or partially consumed (unless they arrived defective or spoiled);
• Digital download codes, e-gift cards, and physical gift cards;
• Products damaged through improper storage, mishandling, or failure to follow the care instructions on the customer's part;
• Return requests submitted after the 30-day window without prior written authorization from zentiquecrest.

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Return Shipping Costs & Deductions

Return Reason	Return Shipping Cost	Processing / Restocking Fee
Merchant Error (Damaged, Defective, Spoiled, Incorrect Item Sent)	100% Free (Prepaid shipping label provided by us)	None ($0)
Customer Preference (Changed mind, wrong size, no longer needed)	Customer Responsible (Or opt for a $7.95 prepaid label fee deducted from refund)	None ($0)

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How to Initiate a Return

1. Submit a Request: Send an email to our customer support team at support@zentiquecrest.lat including your Order Number, the specific item(s) you want to return, and the reason for the return. For damaged or spoiled items, please attach clear photos showing the issue and the packaging.
2. Receive RMA & Instructions: Our team will review your request and provide a Return Merchandise Authorization (RMA) number together with return shipping instructions within 1 business day.
3. Pack Securely: Place the item(s) in protective packaging. Clearly write your RMA number on the outside of the shipping box (never write directly on the original product packaging).
4. Ship Back: Send the package using a trackable shipping method to the return address included in your RMA email.

Note: Packages sent without a valid, pre-approved RMA number may face significant processing delays or be refused upon arrival.

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Refund Processing & Timelines

• Inspection & Processing: After your return reaches our facility, it will be inspected within 1–2 business days.
• Refund Credit: Once approved, your refund will be issued to your original payment method within 3–5 business days.
• Posting Time: Your financial institution or credit card issuer may require an additional 3–10 business days to post the refunded amount to your bank statement.
• Shipping Cost Refunds: Original shipping charges are non-refundable unless the return results from a zentiquecrest error (e.g., a damaged or incorrect item was sent).

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Damaged, Defective, or Incorrect Items

If your order arrives damaged, incomplete, incorrect, or with spoiled perishables, please notify us immediately:

• Perishable Items: Contact us within 48 hours of delivery.
• Non-Perishable Items: Contact us within 7 days of delivery.

Please include clear photos of the affected items and the shipping package. We will promptly issue a full refund or send a free replacement at no additional cost to you.

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Contact Us & Merchant Details

If you have any questions regarding your return, refund status, or our return process, please reach out directly to our support team:

• Official Business Name: zentiquecrest
• Customer Support Email: support@zentiquecrest.lat
• Customer Support Phone: 16052224374
• Physical Business & Return Address: 20 Mcmaster St, Deadwood, SD 57732, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST